Refund policy
How to Start a Return or Exchange
All returns and exchanges must be initiated through your Customer Account using our Returns Center.
This system provides a free return shipping label, for qualifying U.S. orders, and ensures faster processing. Returns sent without authorization may be delayed.
Return Shipping Costs
- United States: Free return shipping label provided.
- Canada & United Kingdom: Customers are responsible for the cost of the return shipping label.
- Exception: For verified manufacturing defects, return shipping is covered by Colombiana Boutique regardless of country.
Returns & Exchanges
We want you to love your purchase. If something isn’t right, we’re here to help.
You may return or exchange eligible items within 30 days of purchase if all conditions below are met.
Returned items must be:
- Unworn
- Unstained
- Free of odor (perfume, smoke, detergent, pets, etc.)
- Free of hair or powders
- Not machine washed
- With original tags attached
- In original packaging
Items that do not meet these conditions may be denied and returned to the customer.
Final Sale Items
All items marked Final Sale are not eligible for return, exchange, or refund.
Hygiene & Intimate Items
For hygiene and safety reasons, panties and thong-style shapewear that have been tried on cannot be returned or exchanged.
The only exception is verified manufacturing defects.
Refunds & Store Credit
After receiving and inspecting your return, you may choose:
- Exchange for a different size or color
- Exchange for a different item
- Refund to original payment method
- Store credit for future purchases
Processing Time:
- Warehouse inspection: 3–5 business days
- Bank processing: 3–7 business days
Shipping fees are non-refundable.
Exchanges
Approved exchanges are processed promptly:
- Inspection: 1–2 business days
- Processing: Within 24 hours after approval
- Shipping: 2–5 business days
During peak seasons, processing times may be longer.